What can you confirm from this airport itinerary?
Check the current timetable, seats and price before promising a transfer.
The question
You work at a US airport hotel. Four guests need to reach the terminal by 08:10 Saturday. They show a generated itinerary. Their transfer has yet to be booked.
Take the hotel shuttle at 07:30 Saturday.
| Value | |
|---|---|
| Departure | 07:30 |
| Minutes to the terminal | 25 |
| Seats per trip | 6 |
The desk has yet to check the live Saturday timetable or open seats.
“Tell the interviewer what you can offer and when you can call it booked.”
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A strong answer, step by step
Open each step in turn. This is one strong answer, not the only one.
Step 1: Confirm the party and deadline
What would you do here? Open the move you’d make.
Check the day-specific departure and seats for all four.
The strong move. The itinerary suggests a slot. The current timetable and booking record establish whether the group can use it.
Use the itinerary as the group’s booking confirmation.
Tempting, but it misses something. The itinerary gives a time. The party has no confirmed booking.
See how a strong candidate says it
“I’d confirm four seats and the 08:10 terminal deadline. Then I would check Saturday’s timetable and the seat record.”
Why it works: The itinerary suggests a slot. The current timetable and booking record establish whether the group can use it.
Step 2: Check the proposed time
What would you do here? Open the move you’d make.
Give 07:55 as a conditional arrival time.
The strong move. The proposed slot fits the deadline under those conditions.
Promise the four seats because the shuttle seats six.
Tempting, but it misses something. Six is total capacity. The record does not say how many seats are open.
See how a strong candidate says it
“If the 07:30 shuttle runs and four seats are open, 25 minutes gives a 07:55 arrival. I would check both before making the offer.”
Why it works: The proposed slot fits the deadline under those conditions.
Step 3: Compare the live options
The current Saturday timetable removes the 07:30 hotel shuttle. Its next slot is 08:00 with the same 25-minute estimate. A partner has 4 seats available at 07:35, also 25 minutes to the terminal, for $36 total. The duty manager approves any waiver.
What would you do here? Open the move you’d make.
Offer the 07:35 partner transfer and ask for agreement on $36.
The strong move. The partner has enough seats and its estimate fits the 08:10 deadline. The guest needs to agree to the price.
Book the free 08:00 shuttle because it leaves before 08:10.
Tempting, but it misses something. The deadline is terminal arrival. A 25-minute trip reaches the terminal at about 08:25.
See how a strong candidate says it
“The next hotel shuttle reaches the terminal around 08:25. The partner’s 07:35 option has four seats available and should arrive at 08:00. I’d offer it for $36 total and ask the party to accept before booking.”
Why it works: The partner has enough seats and its estimate fits the 08:10 deadline. The guest needs to agree to the price.
Step 4: Give one confirmation
What would you do here? Open the move you’d make.
Confirm the booking and send the agreed time, place and price.
The strong move. A clear handoff gives the guest a real booking and the details they need to use it.
Send the partner’s availability as a confirmed booking before the party agrees.
Tempting, but it misses something. An available slot still needs the guest’s agreement and a provider booking.
See how a strong candidate says it
“After the party agrees, I’d book four seats and wait for provider confirmation. Then I’d send the pickup time, meeting point, expected arrival and total price. If they decline, I’d keep one desk owner looking for another option.”
Why it works: A clear handoff gives the guest a real booking and the details they need to use it.
The answer, in short
- Decision
- Offer the 07:35 transfer for $36 and book it after the party accepts.
- Because
- The 08:00 arrival estimate fits the deadline and four seats are available.
- What would change it
- If the provider cannot confirm or the guest declines, explain the shuttle timing and keep the request open.
Common traps
- Using a generated time as a booking.
- Comparing departure time with an arrival deadline.
- Quoting an unapproved price waiver.
Check your answer
- I confirmed the party size and terminal deadline.
- I checked the live timetable and available seats.
- I gave an arrival estimate and the price.
- I waited for agreement and booking confirmation.
Last reviewed Nov 11, 2026